NOC and SD Operator Junior Brno

The Network Operating Center and Service Desk Operator will be assigned to 24x7 on site team working on shift base. In this role is responsible for providing support as a first contact point for all customers who require support for their Service Requests, Incidents and Problems. He/she will be also responsible for providing technical support by monitoring of systems, report preparation and run of regular jobs based on work instructions.

We give you a chance to...

  • Respond to customers enquiries regarding the operation of services within specified SLA's.
  • Perform routine monitoring and control of the mission and business critical systems by using standardized monitoring tools – Netcool.
  • Log all activity in the company ITSM tool.
  • Perform routine IT Operation tasks.
  • Ensure appropriate IT related procedures and work instructions are followed.
  • Provide internal ICT support.
We need the best, the most flexible, the right freaks to get things done!

If you have...

  • Basic IT knowledge.
  • Excellent customer care skills.
  • Excellent verbal and written communication skills.
  • Flexible approach to work as well as the ability to priorities workload.
  • Good problem solving skills.
  • English written and spoken.
  • Result and independent orientation, strong drive.
  • Strong organizational, excellent interpersonal and communication skills.
Be part of it! Join our team and show us what's in you!

Is there more you know...?

  • Technical background.

We offer...

For your wellbeing

  • Motivating yearly bonuses.
  • Extra week of holidays.
  • 2 sick days/year.

For your better working environment

  • Cell phone.
  • Free coffee/tea.
  • Meal allowances.
  • Relax room & Activity room.
  • Referral Program Bonuses.
  • Unforgettable corporate and team events.
  • And of course you will be part of a IT professional team with access to new technologies, in a place where you can cultivate your expertise and use your knowledge to the full extent.

For your future

  • Possible internal growth.
  • Technical trainings and certificates.
  • Loyalty bonus.
  • Allowance to pension scheme.
Meet Real Challenge!

Apply now for NOC and SD Operator Junior